Privacy Policy

At Cepehu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our water delivery services for home and office.

1. Information We Collect

1.1 Personal Information

When you place an order or register for our water delivery services, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Delivery address (home or office location)
• Payment information and billing address
• Order history and delivery preferences
• Account login credentials

1.2 Automatically Collected Information

We may automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

Cepehu uses your personal information for the following purposes:

• Service Delivery: To process and fulfill your water delivery orders, schedule deliveries, and manage your account
• Communication: To send order confirmations, delivery notifications, and respond to your inquiries
• Payment Processing: To process payments securely and maintain billing records
• Service Improvement: To analyze usage patterns and improve our website and delivery services
• Marketing: To send promotional offers and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, delivery partners)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Us